You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari documents and data

How do I clear the documents and data for safari and files?


I have tried clearing the cache files and deleting website data but it still shows a high storage of documents and data?


iPad Pro 11-inch Wi-Fi, Cellular

Posted on May 12, 2020 12:50 AM

Reply
8 replies

May 12, 2020 4:14 AM in response to Jeffers83

The next logical step to clear any residual cached/temporary data would be to reset and reinstall iPadOS. Before doing so, ensure that you have a current iCloud or iTunes backup from which to restore your data, then:

https://support.apple.com/en-gb/HT201252


This process will erase all data, reset all settings, then reinstall the latest supported version of iPadOS. At the end of the process, you can optionally restore your locally stored data from your backup.

May 12, 2020 2:20 AM in response to Jeffers83

Force-close all Apps. To do so, swipe upwards from the bottom edge of the screen to reveal the Task Switcher, then swipe each App off the top of the screen.


After the Apps are forced-closed, you should force-restart the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Safari documents and data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.