User profile for user: dande-lion
dande-lion Author
User level: Level 1
4 points

MacBook not accepting my password

Hi,

This morning upon opening my MacBook Pro I was met with the usual user login screen. I inputted my password but it keeps telling me the password is incorrect. I have tried inputting my password using different input sources, but nothing seems to budge.

Furthermore, I tried to use the Command+R shortcut recommended elsewhere on the Web but was then met with a black screen with only my mouse pointer.

Is there any way I can get back into my computer?


Thanks

MacBook

Posted on May 12, 2020 3:52 AM

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User profile for user: HWTech
HWTech
User level: Level 9
68,660 points

Posted on May 12, 2020 6:12 PM

Make sure the Caps Lock is not enabled.


Try using an external USB keyboard to enter your password in case the built-in keyboard has an issue.


Try running the Apple Diagnostics.


Try booting into Safe Mode.

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User profile for user: MichelleT18
MichelleT18
User level: Community Specialist

May 12, 2020 6:17 PM in response to dande-lion

Hi dande-lion,


Thanks for using Apple Support Communities. It sounds like you’re having trouble resetting your Mac password. I’m happy to help.


You’ll want to follow the steps in the article below:


Change or reset the password of a macOS user account - Apple Support


If you’re trying to reset your password in recovery, you may be successful with one of the other commands here:


How to reinstall macOS from macOS Recovery - Apple Support


Take care.

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MacBook not accepting my password

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