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My recent account was hacked.

My recent account was hacked and I am using a different email right now, how can I reset my password on my first account when even the phone number was changed? Also I just knew about it recently when I opened my email that was synched with that account and noticed apple sending me information that I changed on a certain day even tho I didn’t. I need help, ASAP, I have my important files and pictures there.

iPhone 7, iOS 13

Posted on May 12, 2020 1:29 PM

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Posted on May 12, 2020 1:34 PM

See if you can get an email option.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


Link to contact Apple Support in the article.


Apple ID has been compromised.      

6 replies

May 12, 2020 2:08 PM in response to jaspher49

Use these links to contact Apple Support:


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

May 24, 2020 2:46 AM in response to Mannyfresh__44

See these security-related documents, especially the first two, and use the support options I posted above.


If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397


UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

My recent account was hacked.

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