Upgraded phone and now ECG app has disappeared

Question

Upgraded phone and now ECG app has disappeared

Upgraded from a 7+ to a 11 Pro Max. Have a series 5 watch that worked fine with my old phone and had the ECG app. Since upgrading my phone and pairing it to my watch, the app has disappeared. It's not showing in the App Store on the phone or watch. It's not showing in my health app on my phone to let me set it up. (I'm way over 22 and in the US.) Have tried resetting and repairing multiple times. All IOS are up to date. What am I missing?

Apple Watch

Posted on May 13, 2020 4:59 PM

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Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

May 14, 2020 7:58 AM in response to BagpipingBlonde

Thanks for asking about the new ECG feature.

Check here for availability in your region: ECG

ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.

Heart rate notifications on your Apple Watch - Apple Support

Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support

If you have any other questions please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.

Take care

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Answer 2

May 20, 2020 7:18 AM in response to Community User

It is all entered correctly. My watch did a scheduled update last night and the app magically reappeared with that. Don’t know why it disappeared in the first place but it must have happened to other people to have it show back up with the update.

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Answer 3

May 17, 2020 9:02 PM in response to Joseph_S.

I am in the US so I know it is available here. I'm not running a beta version as I wouldn't even know how to get that. I've read the articles and they have no help for a disappearing app.

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Answer 4

May 18, 2020 1:51 AM in response to BagpipingBlonde

Unpair and re-pair and setup as new, not from a backup.

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Answer 5

May 18, 2020 5:46 AM in response to Community User

I’ve done that 3 times.

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Answer 6

May 18, 2020 5:54 AM in response to BagpipingBlonde

Did you buy the watch in the US?.

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Answer 7

May 18, 2020 5:59 AM in response to Community User

Yes. Straight from Verizon. It had the app when it was paired to my old phone. I upgraded my phone (also straight from Verizon) and the app literally disappeared when it got paired to the new phone.

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Answer 8

May 18, 2020 6:11 AM in response to BagpipingBlonde

Have you checked your profile in the health app on the phone to check you've entered your correct height,age,weight,and gender etc.

It's also in the watch app on the phone in health/health profile.

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Answer 9

May 20, 2020 7:41 AM in response to BagpipingBlonde

Glad you got there in the end.

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Upgraded phone and now ECG app has disappeared

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