iPad Air 2nd Generation - Error 9

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iPad Air 2nd Generation - Error 9

I backed up my iPad to iTunes after not having done so for a long time. After, I attempted to update to latest software version and failed. At this point, I can't get past the Apple logo with a grayed out progress bar due to Error 9. I've attempted Update and Restore and failed. I've switched USB ports - no difference. I can't get the iPad to start up without asking me to connect to iTunes. It was working fine before the backup to iTunes. Any suggestions appreciated.

Coincidentally, I had just purchased a newer iPad air and gone through the installation process prior to attempting the update on the old one. I'm not sure if that factors in.

Thanks,

Eddie

iPad Air 2 Wi-Fi

Posted on May 14, 2020 7:13 AM

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Answer 1

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LotusPilot

Community+ 2024

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May 14, 2020 9:59 AM in response to EtomaHouston

Okay. If avoiding contact with Apple Support, you have one last option, this being a DFU Restore. Here is an external link that best describes the procedure:

https://osxdaily.com/2010/12/04/ipad-dfu-mode/

I hope this found to be helpful in resolving the the issue.

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Answer 2

May 14, 2020 7:44 AM in response to EtomaHouston

If you tried all the documented steps, perhaps you didn’t get as far as the last one - this being the need to contact Apple Support to seek assistance.

There is a direct link from the quoted support page, but failing that, a link to Contact Support can be found at top-right of this page.

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Answer 3

May 14, 2020 7:25 AM in response to EtomaHouston

Here is Apple’s support page that includes details of “error 9”:

https://support.apple.com/en-us/HT201444

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Answer 4

EtomaHouston Author

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4 points

May 14, 2020 7:29 AM in response to LotusPilot

Unfortunately I’ve tried these steps with no success.

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Answer 5

EtomaHouston Author

Level 1

4 points

May 14, 2020 9:52 AM in response to LotusPilot

Thank you. I did see that but I thought I’d try here first before possibly having to pay for support. Sometimes there’sa simple solution that someone who had the same problem doesn’t mind sharing.

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Answer 6

EtomaHouston Author

Level 1

4 points

May 14, 2020 10:42 AM in response to LotusPilot

Thank you. That did it. iPad restored. Appreciate your help.

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Answer 7

May 14, 2020 11:15 AM in response to EtomaHouston

I’m delighted that we managed to fix your iPad. My pleasure to help.

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iPad Air 2nd Generation - Error 9

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