Smart keyboard folio warranty

In Australia the consumer law warranties applies and does not necessarily end after 12 months.

I have a similar issue. 18 month old keyboard, hardly used but peeling. It was $300 and should not deteriorate like this. I note that Apple had a similar issue with earlier generation keyboards and extended its manufacturers warranty to 3 years for these.

I have the same issue in Indonesia. I checked with IBox, the authorised Apple reseller where I bought the thing only 6 months ago. I showed them photos, and the purchase receipt and they basically told me it wasn’t their problem. They told me I had to speak to their service division. I did so, and IBox servjce

tomd me I could bring it in (45 minute drive) and they would send it to Singapore for assessment or repair. The estimated time would be 6-10 weeks and I would need to pay for the shipping and any eventual repairs

done.

They suggested that the best solution was to

buy a replacement or upgrade to a Magic Keyboard instead, at full price of course. They were genuinely surprised when I declined to do so.

I’m still waiting for Apple themselves to respond to this.

tadeo189 wrote:

Hi, I purchased an iPad pro 11’ with the smart keyboard in November 2018

If there were a warranty covering this, it would have expired after one year.

Discuss that with Apple. This is a user to user only forum, and no one here works for Apple.

Ok I've find a quite good laptop skin https://shopee.sg/product/237567168/6822061035?smtt=0.12199530-1609132365.3 , as the previous keyboard skin is peeling off really badly, can't really achieve a very flat stick. But this is really much better than before.

I have exactly the same issue. I bought my iPad Pro and Smart Keyboard less than 7 months ago at a big authorized Apple dealer in Jakarta called iBox. I have been working from home almost exclusively since then and have not subjected my iPad to any kind of stress.

I have been trying to establish how I get this dealt with, and have finally got an answer from them.

They say this is not a defect, but wear and tear from abuse of the product, and it is not replaceable.

Thanks guys. I'll be sure to rush in and buy another one.

I have the same exact problem with peeling! I have an ipad pro 12.9 with smart keyboard. The photo you show could be my keyboard. This is not right. Mine is from 2019 out of warranty now. I am more than careful with my keyboard always and yet the skin is peeling. This is a defect that apple should take care of. I am sure they are aware that the product WILL do this without fail. It is not the right thing for Apple to sell a product they are aware will fail.

I have exactly the same problem with my smart keyboard folio purchased only two months ago.

This is not Apple quality I expect. Very disappointing indeed. They should either replace it or repair it free of charge.

I'm having the same issue , mine was the ipad pro 9.7 bought in 2016. Spent on the original apple accessories and now after 4 years, the "skin" of the keyboard is peeling off so terribly that it looks like a piece of junk. Keyboard doesn't fully function all the time as well, sometimes the connectivity just gone haywire and you will be prompted accessory not supported.

I'm considering now either to purchase some cheap Stickers to stick over the cover, or purchase logitech keyboard instead.

cannot get around it. I am on my second one and it is doing the same as the first. I thought it was just a fluke but now am sure it will happen to all of them even though very careful with them. Apple is turning a deaf ear to the problem.

Folio keyboard after two month not active use and quality of cover ..🤬🤬

I sent info to local Apple and they offered me to pay for new keyboard.

I am shocked. It is not apple which was 10 years ago. They do not care about quality anymore and

reputation of the company cost now less than a penny.

Same exact problem after 1 year , although I’m very careful with it

I have the same problem. Only 3 moths of use with iPad Pro 12,9 2020

Mine is also really bad.