Question: TouchIDnot working with one specific when working with others

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Level 1

(8 points)

iPhone

Question: TouchIDnot working with one specific when working with others

Hi all

I use touchID as much as possible as it is very convenient. I use it with several applications, among them HSBC personal online banking, and it is working fine.

I want to use it also with HSBC business online banking and it doesn't work with this app. When I try to enable it, it says 'TouchID not enabled. We were unable to enable your touchID details. Please try again'.

Of course I called HSBC support but they couldn't help as, they said, the problem comes from the phone.

I uninstalled and reinstalled the app and still the same problem.

Could anyone help me? My iphone is a brand new one, the new SE iphone.

Thank you

Anne

iPhone SE

Posted on May 15, 2020 7:44 AM

Reply

Answer 1

Joseph_S.

Community Specialist

May 16, 2020 7:09 AM in response to anne83b In response to anne83b

Hi anne83b,

Thanks for using Apple Support Communities! I see you're having an issue with Touch ID not working with a particular app, and I'd like to help.

Even though you redownloaded the app again, verify that it's up to date. Update apps or use automatic downloads

Verify if that app is listed in Settings > Touch ID & Passcode > Other Apps > If it's listed, it should be enabled.

After those steps, if Touch ID is working to unlock your iPhone and with other apps; not working with one app is an issue with that particular app. You'll want to contact the app developer for assistance. How to contact an app developer

Take care!

May 16, 2020 7:09 AM

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Question: TouchIDnot working with one specific when working with others