My internal HD disappeared out of nowhere 1 night. The next day, my MacBook pro 2011 13" wouldn't turn on. Finally I got it to turn on, and I am using my cloned external drive currently to access my files. What do I do?
Hi EmptyAngelo_jak,
Thanks for your post! I see that all of a sudden you can no longer access your internal HD. Use this time to backup and save any important files, then start with attempting macOS Recovery.
Follow these steps:
Repair a storage device in Disk Utility on Mac
If these steps do not work, or you have already completed them, try erasing and reinstalling macOS:
How to reinstall macOS from macOS Recovery
If your MacBook Pro still does not recognize the drive, Contact Apple Support for diagnostics.
Let us know how that works out!
Take care!
THANK YOU JESSED39,
none of that helped unfortunately. However, after finally running a command d Hardware Test, I received these codes.
PPP003
VDH002
any knowledge as to what can help fix this?
There’s more to the conversation
Read all repliesHi EmptyAngelo_jak,
Thanks for your post! I see that all of a sudden you can no longer access your internal HD. Use this time to backup and save any important files, then start with attempting macOS Recovery.
Follow these steps:
Repair a storage device in Disk Utility on Mac
If these steps do not work, or you have already completed them, try erasing and reinstalling macOS:
How to reinstall macOS from macOS Recovery
If your MacBook Pro still does not recognize the drive, Contact Apple Support for diagnostics.
Let us know how that works out!
Take care!
THANK YOU JESSED39,
none of that helped unfortunately. However, after finally running a command d Hardware Test, I received these codes.
PPP003
VDH002
any knowledge as to what can help fix this?
Hi EmptyAngelo_jak,
Thanks for your response. Since none of the above troubleshooting fixed the issue, I recommend you Contact Apple Support for further assistance.
Cheers!
EmptyAngelo_jak wrote:
THANK YOU JESSED39,
none of that helped unfortunately. However, after finally running a command d Hardware Test, I received these codes.
PPP003
VDH002
any knowledge as to what can help fix this?
PPP003—There may be an issue with the power adapter.
VDH002—There may be an issue with a storage device.
Take it in for service or send it in:
Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
Question: My internal HD dissapeared!
