My Ipad have 1 dead spots on ipad pro 11' 2020

My iPad Pro11 '2020 has a white spot on the screen, so let me ask if I still have a warranty and if the bug is acceptable to Apple. Thanks

Posted on May 16, 2020 4:23 AM

Reply
6 replies

May 16, 2020 4:51 AM in response to yanguyen

As described and illustrated, you may have a “stuck” or “dead” pixel. If your iPad is new, or nearly new, contact Apple Support and request replacement. The link to Contact Support is at top-right of this page.


Stuck and dead pixels are a display-panel defect that cannot be remotely diagnosed - requiring a visual inspection to correctly diagnose. As the Apple Stores are all currently closed, visual inspection isn’t possible.



May 16, 2020 6:06 AM in response to yanguyen

Visual inspection is necessary - as most manufacturers have a specification that determines when a display panel is considered defective.


The number, position and type of pixel defect(s) produce a threshold “score” - this score being the determining factor as to whether the display panel is considered defective and eligible for warranty replacement.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Ipad have 1 dead spots on ipad pro 11' 2020

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.