My Ipad have 1 dead spots on ipad pro 11' 2020

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Level 1

8 points

My Ipad have 1 dead spots on ipad pro 11' 2020

My iPad Pro11 '2020 has a white spot on the screen, so let me ask if I still have a warranty and if the bug is acceptable to Apple. Thanks

Posted on May 16, 2020 4:23 AM

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Answer 1

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ProustGiulio

Level 10

208,049 points

May 16, 2020 4:39 AM in response to yanguyen

If it is (and I think it should be) still covered by warranty, contact Apple Support directly and ask there:--> iPad - Official Apple Support

Regards

Giulio

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Answer 2

May 16, 2020 4:51 AM in response to yanguyen

As described and illustrated, you may have a “stuck” or “dead” pixel. If your iPad is new, or nearly new, contact Apple Support and request replacement. The link to Contact Support is at top-right of this page.

Stuck and dead pixels are a display-panel defect that cannot be remotely diagnosed - requiring a visual inspection to correctly diagnose. As the Apple Stores are all currently closed, visual inspection isn’t possible.

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Answer 3

yanguyen Author

Level 1

8 points

May 16, 2020 4:56 AM in response to LotusPilot

i know that, but in vietnam they said that over 5 points my device will be accepted for warranty, I just want to confirm that 1 point is still warranted, or above 5 points, I bought the device in April 2020. Thanks

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Answer 4

May 16, 2020 6:06 AM in response to yanguyen

Visual inspection is necessary - as most manufacturers have a specification that determines when a display panel is considered defective.

The number, position and type of pixel defect(s) produce a threshold “score” - this score being the determining factor as to whether the display panel is considered defective and eligible for warranty replacement.

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