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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just set up a new iPhone for myself, and went to erase the old one - When I chose to reset to factory settings it states "There was an error connecting to the Apple ID server".. I attempted to even logout of the Apple ID but it is greyed out.. I am not able to turn anything off within the iCloud settings either.. Ugh.. Help please!!!
iPhone 8 Plus, iOS 12
Have you checked Settings/Screen Time for any restrictions?
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.
If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
Have you checked Settings/Screen Time for any restrictions?
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.
If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
Thank you!! I realized that I wasn’t connected to WiFi 🤦🏻♀️🤦🏻♀️
You are welcome.
Verification Failed Alert
