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My music doesn't play, shows 'waiting' with a dotted cloud icon

I reinstalled Catalina on Friday (15th) so I had a factory fresh Mac.


I have a Late 2015, 1.6 GHz Dual-Core Intel Core i5


I'm trying to Populate itunes from my external hard drive, usually when I do that it'll work. Now, it'll go through the motions of adding the files but not actually add them.


When I'm signing into my Apple Music account the files population, but they're all greyed out (other than like a dozen, which are able to be played). The greyed out files having 'waiting' along with a dotted cloud icon next to it. I've left my machine on overnight, hoping they'd upload but so far, nothing


I've had sync activated across all my devices, I've signed out of them all so that only my Mac remains.


File > Library > Update Cloud Library doesn't seem to do anything. I don't get it


Any suggestions on what to do?


I'm at a loss as to what to do next.



iMac Line (2012 and Later)

Posted on May 17, 2020 4:32 AM

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Posted on May 17, 2020 12:43 PM

See Identify cloud status icons in your music library on your Mac or PC - Apple Support. If you had waiting content from your original library that wasn't uploaded then it cannot now be downloaded. What do you see in the cloud from another device or library?


As given locally stored DRM protected Apple Music content, anything in <Media Folder>/Apple Music, can't be added to a new library. Delete these files and redownload. You can select and download in bulk. If you have a backup of the library that downloaded them then that could be restored and it would recognize them, but otherwise they will be rejected.


tt2



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May 17, 2020 12:43 PM in response to Stewbacca

See Identify cloud status icons in your music library on your Mac or PC - Apple Support. If you had waiting content from your original library that wasn't uploaded then it cannot now be downloaded. What do you see in the cloud from another device or library?


As given locally stored DRM protected Apple Music content, anything in <Media Folder>/Apple Music, can't be added to a new library. Delete these files and redownload. You can select and download in bulk. If you have a backup of the library that downloaded them then that could be restored and it would recognize them, but otherwise they will be rejected.


tt2



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May 17, 2020 7:56 AM in response to Stewbacca

Sign out of Sync Library, import your locally stored media, sign in to merge with what is in the cloud. See Repair security permissions for iTunes for Mac - Apple Community if local media isn't being imported, the process is essentially the same for Music as for iTunes.


tt2

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May 17, 2020 1:20 PM in response to turingtest2

This is what I'm seeing. I have some songs (elsewhere in the library) that are playable, but 99% of my library is like this.


I've tried dragging the previously downloaded Apple Music/Purchased songs from my HD into iTunes, and that only populates about a dozen records. If I enable 'sync' it'll now fill my library, including play count/rating but the cloud status stays like that. The library won't update, it'll do something and then freeze. Occasionally coming up with the 4010 & the other errors.


I've signed out of my iPhone/iPad too


I've tried going to apple music and adding a song to a playlist but then it said it needed to merge libraries, but now I can add songs to a playlist. It'll duplicate those records one, one 'apple music' and one 'waiting'. I can't add Apple Music songs to a library, it'll go through the motion of adding them, the icon cycles, but nothing comes of it.



2 - I

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May 18, 2020 8:21 AM in response to turingtest2

It's getting weird now.


I've added an album from Apple Music, it won't add that to my library but I can add it to a playlist, which then adds it to the library


It'll download all the records I don't have, but the ones I've previously downloaded show it as greyed out, with a dotted line


I'm usually quite tech savvy, but this has me stumped


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May 17, 2020 8:55 AM in response to turingtest2

I’ve tried that unfortunately. It imports about a dozen songs, but I have thousands.


once I’ve imported the songs from the external drive, I’ve turned on ‘sync’ and receive either a 4010 error, or an 18003 error (for genius)


does it make a difference if the downloaded songs are from Apple Music? I have a large chunk that I’ve purchased over the years, some CD imports, and the rest are Apple Music downloads



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May 17, 2020 11:56 AM in response to turingtest2

Even though it’s the same account, even saying the machine was already authorised, it won’t let me import them?


is there an easy way to repopulate my library? I have a lot of music, thousands of albums, going to each individually isn't feasible really.


it still says ‘waiting’ with the dotted logo


it's just frustrating that I can’t sign into a ‘new’ machine and use my library straight away


all my downloaded movies worked by dragging/dropping. I don’t get it

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May 17, 2020 2:06 PM in response to Stewbacca

Can you show Kind as well? iCloud Music Library should automatically eliminate obvious duplicates when it has a chance to fully process the library. If you open a brand new empty library by holding down Option as you launch Music what do you see? What proportion of your library should be local media files of your own and what should be Apple Music DRM content?


tt2

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May 18, 2020 2:07 AM in response to turingtest2

So I've just amended the table to show 'kind' - new records that I was able to download from Apple Music had 'Apple Music AAC Audio File', and then the half dozen or so that were imported had 'Purchased AAC Audio File'. The rest, as shown in the above image, don't have anything in that field.


I've opened an empty library, and that populated all the purchased records that just need downloading. 1462 purchased songs, maybe 12,000 records in total (from Apple Music) so 12%ish? I've just clicked on 'sync' for my Apple Music account, and it's reverted to the above image I posted. All the Purchased AAC stuff has disappeared

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May 18, 2020 9:08 AM in response to Stewbacca

With the two greyed out tracks is there a right-click option to either remove download or delete from library? You might potentially need to delete and then add back. Might also be time to try Apple Support in case they have any further insight as to what is going on.


tt2

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My music doesn't play, shows 'waiting' with a dotted cloud icon

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