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Iphone stuck on connect to itunes, but not working

My iphone is stuck on connect to itunes, and it is not working when I connect. It says an unknown error occurred. Anyone know what can help?

iPhone 5

Posted on May 17, 2020 11:36 AM

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Question marked as Best reply

Posted on May 17, 2020 11:41 AM

Update the Windows or Mac system to current and check for iTunes updates, reboot and try again:

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


Here is the general sequence (you’re well along in this, most likely) and the documented errors:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

iOS update and restore errors - Apple Support


If you’ve already followed that, and tried the update and the reboot, contact Apple Support using the link in the upper right.


1 reply
Question marked as Best reply

May 17, 2020 11:41 AM in response to Cupkate247

Update the Windows or Mac system to current and check for iTunes updates, reboot and try again:

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


Here is the general sequence (you’re well along in this, most likely) and the documented errors:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

iOS update and restore errors - Apple Support


If you’ve already followed that, and tried the update and the reboot, contact Apple Support using the link in the upper right.


Iphone stuck on connect to itunes, but not working

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