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iPhone X Won't Shut Off After Software Update

I saw my iPhone 11 was going to do a software update today. Now my phone won't turn off, even tried accessing via MacBook Pro via iTunes, says I have to turn off Find My Phone before I can access. Battery rapidly discharging and the phone is hot. It's only 4-months old.

iPhone 11, iOS 13

Posted on May 17, 2020 12:55 PM

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Posted on May 17, 2020 12:58 PM

Here’s how to restart you iPhone, if you’ve not already tried that:

Restart your iPhone - Apple Support


Not turning off is pretty rare, it’s usually not turning on:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


You can disable Find My remotely using iCloud.com, or using your iPhone if that’s still semi-working.



1 reply
Question marked as Best reply

May 17, 2020 12:58 PM in response to JudgeinHayden

Here’s how to restart you iPhone, if you’ve not already tried that:

Restart your iPhone - Apple Support


Not turning off is pretty rare, it’s usually not turning on:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


You can disable Find My remotely using iCloud.com, or using your iPhone if that’s still semi-working.



iPhone X Won't Shut Off After Software Update

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