Error 500 internal service error

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docwgk1978 Author

Level 1

8 points

Error 500 internal service error

I have recently begun receiving this error message each time I attempt to access a website that I have accessed successfully for years. My operating system is macOS High Sierra 10.13.6. As recommended in previous answers, I have cleared my browser history and my cache but this did not solve the problem. I get this message on both Chrome and Safari. Any help would be appreciated as this is a website I need to be able to access. BTW, I have no problem accessing it on my laptop that runs Windows.

iMac 21.5", macOS 10.13

Posted on May 17, 2020 2:49 PM

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Answer 1

Top-ranking reply

BDAqua

Level 10

250,259 points

May 17, 2020 4:19 PM in response to docwgk1978

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

Have you cleared the cookies on either?

Are you running any Cleaning or Anti-virus Apps, or VPNs?

The free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/

Or...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

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Answer 2

docwgk1978 Author

Level 1

8 points

May 24, 2020 11:03 AM in response to BDAqua

The problem persists in Safe Mode. I had previously cleared cookies and cache. Have Malwarebytes and use it regularly. No anti-virus software or VPN's. Will pursue the EtreCheck option. Thanks for your help.

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