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Level 1

9 points

I have an iPhone 11 and it is frozen I can’t get it turn off.

I have a phone that is frozen and I can’t get it to shut off

iPhone XR, iOS 12

Posted on May 17, 2020 5:27 PM

Top-ranking reply

Level 6

18,378 points

Posted on May 17, 2020 5:30 PM

⬇︎

Press and hold both the Sleep/Wake button and the Home button.

When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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