You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

9 points

I have an iPhone 11 and it is frozen I can’t get it turn off.

I have a phone that is frozen and I can’t get it to shut off

iPhone XR, iOS 12

Posted on May 17, 2020 5:27 PM

Top-ranking reply

Level 6

18,384 points

Posted on May 17, 2020 5:30 PM

⬇︎

Press and hold both the Sleep/Wake button and the Home button.

When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

View in context

Similar questions