Using microphone with RingCentral on iMac

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Using microphone with RingCentral on iMac

Microphone problems. I'm using RingCentral over an Amazon WorkSpace (Windows) within a Chrome browser on an iMac OSX Mojave 10.14.6. Callers can't hear me. Apple Support tells me that unless RingCentral requests access to the microphone, or is already installed on the hard drive, there is no option in Settings, Privacy to grant access to RingCentral to use the microphone. What is the solution in this instance, please?

iMac 21.5", macOS 10.14

Posted on May 18, 2020 8:18 AM

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Answer 1

Barney-15E

Level 10

122,126 points

May 20, 2020 4:16 AM in response to ArtWorkStudios

Perhaps uninstall and reinstall RingCentral.

Have you asked RingCentral support? Here's their response: https://support.ringcentral.com/s/article/11283-RingCentral-Phone-Microphone-not-working?language=en_US

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Using microphone with RingCentral on iMac

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