unblock apple id
I've bought an iPhone 5c in the South of Chile on January 20th 2014 in a importing company (not an official apple store) and used it for a long time until I've bougth a 7 (now I have an Xr).
When I updated to the 7, I lend my nephew the 5c and he lost the id and password he used and now is blocked. I'm asking apple to unblock it and have sent them the original bill, serial number and IMEI but the still insist they cant unblock it and don't understand why.
Someone can help me please?