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Level 1

4 points

text messages issue

I just got a new phone and I am unable to receive text messages from non iPhone users. I have been through 6 hrs of tech support and they even sent me a new phone through Sprint and it still does not work. I am beyond frustrated and am hoping that someone here can help!

iPhone 11, iOS 13

Posted on May 18, 2020 3:59 PM

Top-ranking reply

razmee209

Level 10

193,608 points

Posted on May 18, 2020 4:16 PM

SMS/Text message is a Sprint feature.

You'll need to call them back and speak to someone higher up.

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