I can't find a purchased movie on my itunes account

A movie I purchased (Shadow of the Vampire) is not in my library -- how do I find and watch my purchase?

Posted on May 18, 2020 9:19 PM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2020 11:32 PM

Hello riskcatch,

can you find that purchase history?

To find it, please reference below :)


If you can't find an item in your purchase history

If you can’t find the item you’re looking for, try these things before you contact Apple.


Find out if a family member purchased the item

If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.

If you want to control what kids buy, use Ask to Buy or Restrictions.

Turn on Ask to Buy.

Use Restrictions on your iPhone, iPad, or iPod touch.


Check if you purchased the item with a different Apple ID

If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account. 

Sign in with your Apple ID.


If you still can’t find your purchase, contact Apple Support.

1 reply
Question marked as Top-ranking reply

May 18, 2020 11:32 PM in response to riskcatch

Hello riskcatch,

can you find that purchase history?

To find it, please reference below :)


If you can't find an item in your purchase history

If you can’t find the item you’re looking for, try these things before you contact Apple.


Find out if a family member purchased the item

If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.

If you want to control what kids buy, use Ask to Buy or Restrictions.

Turn on Ask to Buy.

Use Restrictions on your iPhone, iPad, or iPod touch.


Check if you purchased the item with a different Apple ID

If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account. 

Sign in with your Apple ID.


If you still can’t find your purchase, contact Apple Support.

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I can't find a purchased movie on my itunes account

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