You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AppleTV 4K YouTube app has unrecognizable rectangular icons on TV sidebar

AppleTV 4K YouTube app has unrecognizable rectangular icons on TV sidebar


A few months ago this started, whenever I play the YouTube app on my 4K AppleTV waking from sleep status, on occasion unrecognizable rectangular icons on TV sidebar menu appears. I don’t know the actual name of this menu but I will attach a photo. Where the following icons for search/home/subscriptions/library/accounts and settings icons are all except for accounts icon have been replaced with a rectangular icon with an X in the center. It looks like an error type of icon, and bugs the heck out of me. If I restart the system it goes back to normal but I don’t like to do this daily. Have you guys experienced this and what is the fix please?


Model A1842 (32 GB) tvOS 13.4

Apple TV 4K, tvOS 13

Posted on May 19, 2020 2:48 AM

Reply
Question marked as Top-ranking reply

Posted on May 19, 2020 6:33 AM

I haven’t encountered this issue myself. The icons load fine for me every time.

  • Try force-quitting the app, then relaunch.
  • Try deleting the YouTube app, then re-install it from the App Store.
1 reply

AppleTV 4K YouTube app has unrecognizable rectangular icons on TV sidebar

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.