I have an old iPad Model MD510X/A Version 10.3.3(14G60), which is missing the Facetime App.
When I search the App Store, the Facetime App is not available.
I have no problems finding the App on other devices.
Any suggestions will be appreciated
iPad, iOS 10
Hello,
FaceTime may not be available in your region with this version of iOS.
According to Apple:
You can use FaceTime over Wi-Fi1 or over cellular on supported iOS or iPadOS devices2. FaceTime isn’t available or might not appear on devices purchased or used in Saudi Arabia, United Arab Emirates, and Pakistan. However, with iOS 11.3 and later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia. And with iOS 12.4 or later, FaceTime is available on iPhone, iPad, and iPod touch in Pakistan.
If you live in one of these regions then it is not possible for you to use FaceTime as your iPad is not compatible with any software updates.
New or used? If used it may have originated in one of the locked out countries (it can be common for people to buy iPads from those countries, not realize facetime is disabled and cannot be installed, to then sell that device and purchase one from another country that has the program)
If used that may be the case, if new then it may be an idea to take it to an authorized service provider and see why it’s not on there. If Screen Time is on I believe facetime is one of the programs you can block as part of that, so if you’ve set up screen time you can look in those settings to see if it’s blocked.
Thanks Skydiver
Restrictions had been enabled and Facetime turned off.
All working now
Thanks, you saved me the cost of a replacement iPad
Where did you buy it? According to local laws, some countries prohibit the use of Facetime so the app is not present on devices sold in those countries.
The iPad was purchased in Sydney, Australia
iPad missing Facetime App
