Security questions

Reset Security Questions

Contact Apple for help with Apple ID account security

If you forgot the answers to your Apple ID security questions - Apple Support

You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.

Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.

These forums only provide help with Apple products. Thank you for your understanding and support.

Being able to answer your security questions satisfactorily is critical in the Apple security system. See Security and your Apple ID https://support.apple.com/en-us/HT201303

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

Thus, if you can't answer your security questions satisfactorily, you will need to have an extenuating circumstance to move forward in solving your problem (e.g., have your original purchase receipt for a pertinent device with its serial number on it). If you think you have any possible extenuating circumstance, contact contact Apple Support. Here are some support options you can use:

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option.

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