Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am struggling to reset the Screen Time passcode on my daughter's phone

Hello, I am struggling to Reset the screen time passcode on my daughters phone. I can’t use the apple ID to reset it and I failed 10 times already. The passcode is just set on her phone.


what can I do?



[Re-Titled by Moderator]



iPhone 7

Posted on May 20, 2020 12:18 AM

Reply
Question marked as Best reply

Posted on May 20, 2020 12:40 AM

If you have forgotten your Screen Time passcode


Use this link to reset your passcode If you forgot your Screen Time passcode - Apple Support


If you are unable to reset Screen Time passcode from the above link then, you will need a computer. If you don't have one, borrow from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes backup, I am sorry there is no use of a backup because if you restore from your backup your Screen Time Passcode will be back. 
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there
  4. You have uploaded some of it Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc)
  5. You have not imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the Screen Time passcode then I am sorry, all your data is lost.


2 replies
Question marked as Best reply

May 20, 2020 12:40 AM in response to Easy34

If you have forgotten your Screen Time passcode


Use this link to reset your passcode If you forgot your Screen Time passcode - Apple Support


If you are unable to reset Screen Time passcode from the above link then, you will need a computer. If you don't have one, borrow from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes backup, I am sorry there is no use of a backup because if you restore from your backup your Screen Time Passcode will be back. 
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there
  4. You have uploaded some of it Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc)
  5. You have not imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the Screen Time passcode then I am sorry, all your data is lost.


I am struggling to reset the Screen Time passcode on my daughter's phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.