Bluetooth Collaboration option missing from network adapter advanced settings

Question

Bluetooth Collaboration option missing from network adapter advanced settings

So, I have installed windows through bootcamp on my mac pro and am using an apple bluetooth keyboard and a magic mouse. The trouble arose when I connected my bluetooth headphones and the audio was extremely choppy. I read in many places that the solution to this problem is to change the bluetooth collaboration settings.

Unfortunately this option is not available to me in the dirver settings for the Broadcom 802.11ac Network Adapter. The drivers that I have installed are version 101.10.152.4, dated 04/11/2019 (I'm guessing that this is the 4th of november as I'm in Ireland, but I'm not sure). I have tried downloading support software and installing the drivers again as had been suggested in some of the posts I could find, but it just keeps the same driver version.

Thanks in advance!

Mac Pro

Posted on May 20, 2020 12:17 PM

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Answer 1

Loner T

Level 9

59,526 points

May 20, 2020 4:14 PM in response to TheBreadEnigma

The 100.x/101.x drivers no longer allow this setting to be user-managed. It is meant to be automatic. Does your BT audio work properly, if you turn off your WiFi? Be careful, do not disable the adapter.

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Answer 2

May 21, 2020 1:26 AM in response to Loner T

The audio is still choppy even when the wifi is turned off. I know its not a hardware issue because when I boot into OSX instead of Windows the problem isn't there. I forgot to say in my original post that it seems to be the mouse that is causing the problem. If I turn off the mouse, the audio problems resolve immediately, and similarly if I reconnect the mouse the problems start again. I know that a solution would be to just get a non-bluetooth mouse or non-bluetooth headphones but that can be expensive!

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Answer 3

Loner T

Level 9

59,526 points

May 21, 2020 12:17 PM in response to TheBreadEnigma

Typically, BT uses 2.4gHz and WiFi uses 2.4/5gHz (currently!). Your issue seems to be less WiFi, more BT related, since the Mouse and the BT Headphones are competing for the same 2.4 channels.

As a test, check if you can turn off the 2.4g radio on your WiFi and see if it alleviates the problem.

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Answer 4

Loner T

Level 9

59,526 points

May 21, 2020 5:31 AM in response to TheBreadEnigma

What is the brand/model of the mouse? Mice with RF/USB dongles attached to Mac are known to cause BT issues.

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Answer 5

May 21, 2020 8:38 AM in response to Loner T

Its Apple's Magic Mouse, I dont have another wireless mouse to test it out with unfortunately. I do however have an apple bluetooth trackpad and it causes the same problem.

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Bluetooth Collaboration option missing from network adapter advanced settings

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