Apps Offloading even though disabled

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Level 1

4 points

Apps Offloading even though disabled

I use an iPhone 6s Plus running iOS 13.4.1

Apps are being offloaded even though I have the feature disabled (see Image below). I have looked— seems this was a problem a few years ago but I have not seen any complaints for recent versions.

While many apps I haven’t used in over 6mo. are still there, apps I used as recently as a few days ago are being offloaded.

It seems to be random and inconsistent— I would say I encounter this issue one or two times every week or so.

Has anyone else had a problem with this feature?

iPhone 6s Plus, 13

Posted on May 20, 2020 5:35 PM

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Answer 1

Top-ranking reply

sberman

Level 10

272,364 points

May 21, 2020 12:36 PM in response to alix244

alix244 wrote:

This device was given to me— and when setting it up something strange did happen where I accidentally loaded a partial back up from the original owner (if that makes any sense.)

This is the source of your issue.

If you can, here's how to recover:

Thoroughly and completely cleanse this iPhone as follows. Once you have completed this process, the iPhone will appear software-wise to be brand new as if you just took it out of a factory-sealed box.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

There is some small chance the iPhone will become Activation Locked during the above process and require the original owner's Apple ID and password. Hopefully you can find that person and retrieve this information, or else the iPhone would remain locked forever.

Once you complete the above, "move in" to this new-like iPhone with (only your) possessions.

This should help:

Redownload apps, music, movies, TV shows, and books - Apple Support

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Answer 2

sberman

Level 10

272,364 points

May 20, 2020 5:54 PM in response to alix244

Check Settings > General > iPhone Storage.

Do you have some similar recommendation enabled there?
Do you have an absolute minimum of 10% of your iPhone’s total storage free? If not, your iPhone will not behave normally.

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Answer 3

alix244 Author

Level 1

4 points

May 21, 2020 10:21 AM in response to sberman

I am not the sole and original owner!

This device was given to me— and when setting it up something strange did happen where I accidentally loaded a partial back up from the original owner (if that makes any sense.)

I thought the backup I was pulling from was mine, but when asked for a password it displayed the original owners Apple ID. Realizing my mistake I skipped it, but when the phone started up I noticed a few things here and there that were not mine.

I just deleted those things and didn’t give it much thought. Although now that you mention it, I don’t think I had these problems before I started messing around with whatever it was I was trying to accomplish.

Now I’m curious! How is it exactly that that situation is affecting me now? The phone is without a doubt signed into my account. And other than that incident the original owners information doesn’t appear anywhere.

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Answer 4

alix244 Author

Level 1

4 points

May 21, 2020 3:41 PM in response to sberman

Makes sense. I will have to give it a shot!

thanks.

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Answer 5

sberman

Level 10

272,364 points

May 22, 2020 2:31 PM in response to alix244

How did it go?

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Answer 6

alix244 Author

Level 1

4 points

May 20, 2020 11:43 PM in response to alix244

If I have something similar enabled, I wouldn’t know what it is?

My phone is only using a fraction of its capacity.

See image below.

** note: when adding that screen shot I just noticed at the bottom of the image beneath the apps it says “never used”. Which is odd; I use those apps (and more off screen) every day.

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Answer 7

sberman

Level 10

272,364 points

May 21, 2020 12:02 AM in response to alix244

Thanks for providing the screenshot. It’s clear you don’t have a storage issue.

Perhaps the “Never used” occurrences offers a clue. Has this iPhone ever been used with some other Apple ID? Are you the original and sole owner of this iPhone? Have you ever mixed some other Apple ID’s applications with your own?

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Apps Offloading even though disabled

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