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iPhone is disabled connect to iTunes

iPhone is disabled

connect to iTunes


iTunes could not connect to this iPhone. An unknown error occurred (0xE8000015)


Use recovery mode as per the Apple support article you linked and it will work. Tried with this link many times and downloaded 3.70 GB updates many times, but no luck

iPhone 6s Plus, iOS 10

Posted on May 21, 2020 1:33 AM

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Question marked as Best reply

Posted on May 21, 2020 1:41 AM

If you have forgotten your passcode, or if a message says that your device is disabled, learn what you need, what you get and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes backup, then there is nothing to worry. 
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
  4. You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
  5. You have not backed up, nor imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the passcode then I am sorry, all your data is lost.


1 reply
Question marked as Best reply

May 21, 2020 1:41 AM in response to nithiyakala

If you have forgotten your passcode, or if a message says that your device is disabled, learn what you need, what you get and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes backup, then there is nothing to worry. 
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
  4. You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
  5. You have not backed up, nor imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the passcode then I am sorry, all your data is lost.


iPhone is disabled connect to iTunes

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