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Horizontal AND vertical stripe on iPad Pro 10.5

What can have caused this? I have a black line running down, and a pinkish line running across. Where they meet, It looks like a pixel or two died? Is there a fix? I did not drop it, it happened suddenly this morning.

I think it's within warranty, but they might contest it?

iPad Pro 10.5-inch, Wi-Fi

Posted on May 21, 2020 7:55 AM

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Question marked as Top-ranking reply

Posted on May 21, 2020 8:22 AM

As a first step, a forced-restart of your iPad may resolve an isolated problem:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If this fails to clear the problem, you would be best advised to directly contact Apple Support for assistance - and remote diagnostics of your display.


The link to Contact Support is at top right of this page. During this unprecedented times, using the link is the most expedient route to contacting the Support team.

2 replies
Question marked as Top-ranking reply

May 21, 2020 8:22 AM in response to ninabeide

As a first step, a forced-restart of your iPad may resolve an isolated problem:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If this fails to clear the problem, you would be best advised to directly contact Apple Support for assistance - and remote diagnostics of your display.


The link to Contact Support is at top right of this page. During this unprecedented times, using the link is the most expedient route to contacting the Support team.

Horizontal AND vertical stripe on iPad Pro 10.5

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