i sent a phone for repair/replacement which was received by apple 1 week ago. The status was not updated to 'received' until Day 5, now it still says 'technicians are inspecting' for 2 days. This was supposed to be a 2 day UPS delivery to APple and a 2 day returned product to me. Given it was over a weekend, i can understand a 2 day delay, but now it appears it will be at least another 2-4 days before i receive my phone.
iPhone 11
I sent my iPhone in on Thursday 28th June and they received it the following day. The Repair Status is a joke - it still hasnt updated so I thought they never received it. Turns out after 2 calls and chatting to one customer service person that they have received it but would repair it by June 2nd and that i would show on the website tracking service. It is now June 8 and the website still hasn't updated. I then chatted to another customer service person (for 30min) only to find out that they couldnt help me and I have to give apple a call instead. I've now been on hold for 20 minutes - with no luck yet.
This is such a joke - I think they lost my phone or something...
As in 10 days in total or 10 days on the technician thing? And same here. My XR has a dead Baseband, all they have to do is literally plug it in to see “Baseband version: n/a, not to mention they already did a remote diagnostic on it to determine it was the Baseband so I don’t understand why it’s taking so long.
Hey, how long did this take? I’m in the same boat right now
10 days from the day i mailed it...
Yikes, hope that isn’t the case for me. Mine switched to the “received” thing the day it got there thankfully though, sucks the weekend is coming up now though.
Hello,
This is a user-helping-user forum. All that you can do is enter your repair-id into the link below:
https://mysupport.apple.com/?repair_id=%251&serial_number=%252&sc_cid=em1001
Good luck.
10 full days. I was told i should have used the 'expedited' service which is part of Apple Care + loss and damage. But no one told me about that until it was already sent generally-they wouldn't upgrade to that service even though they had the phone.
ALso, their repair status website is a joke. It didn't update that they were actually doing anything...it was 'checked' in after they had it 5 days, then i was told that was only someone receiving it from UPS but it had not actually been received by the techs. then it said the tech was reviewing the issue and didn't change for 4 days. i said 'the back glass is broken' how long can it take to diagnose!
repair status
