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why do some of my emails show question marks

some of my emails show blue question marks, I can't even see what is sent to me, why does this happen? please help

MacBook Air 13", macOS 10.15

Posted on May 21, 2020 9:14 AM

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Posted on May 21, 2020 11:00 AM

The email is full of hyperlinked images and Mail cannot retrieve the images from the server that is hosting the images.


Is there a button in the header that says, "Load Remote Content?"

If so, and you know it isn't spam, click the button.


That is a preference setting to prevent spammers from identifying your email address as being valid. When the image is retrieved from their server, they can identify that you were a valid email address. That's why the option to not load remote content exists.


If there is not a "Load Remote Content" button, then it just cannot contact the server to get the images.

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Question marked as Best reply

May 21, 2020 11:00 AM in response to gigii12

The email is full of hyperlinked images and Mail cannot retrieve the images from the server that is hosting the images.


Is there a button in the header that says, "Load Remote Content?"

If so, and you know it isn't spam, click the button.


That is a preference setting to prevent spammers from identifying your email address as being valid. When the image is retrieved from their server, they can identify that you were a valid email address. That's why the option to not load remote content exists.


If there is not a "Load Remote Content" button, then it just cannot contact the server to get the images.

why do some of my emails show question marks

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