iTunes incompatible with iPhone 7 and above

Question

Level 1

8 points

iTunes incompatible with iPhone 7 and above

I have a macbook pro 2011 with macOS High Sierra (10.13.6), today I wanted to backup my iPhone 7 but iTunes didn't detect my iPhone...

I tried with an old one (iPhone 6) and it worked. Then I also tried with recent one (iPhone Xs and iPhone 11) but iTunes didn't detect them.

Besides, all devices are detected by Photo app.

I'm wandering if someone has the same issue ?

Is iTunes now incompatible with model above iPhone 6 ?

Thank you for your help

MacBook Pro 13", macOS 10.13

Posted on May 21, 2020 9:43 AM

Reply

Answer 1

MoonJ.

Community Specialist

May 22, 2020 8:28 AM in response to jpcjpc

Hi jpcjpc,

Thanks for your post! I see when trying to backup your iPhone 7, your MacBook Pro would not recognize the unit.

If you have not already, restart the device; look here:

Restart your iPhone

If the issue persists, try following these steps:

If your computer doesn't recognize your iPhone, iPad, or iPod

Let us know what you find out!

Take care!

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Answer 2

jessed39

Community Specialist

May 22, 2020 11:51 AM in response to jpcjpc

Hi jpcjpc,

Thanks for the detailed response. I see you have competed some troubleshooting but the issue is persisting for all of your devices above iPhone 7. The best option would be to contact Apple Support using the link below:

Contact Apple Support

Cheers!

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Answer 3

jpcjpc Author

Level 1

8 points

May 22, 2020 11:15 AM in response to MoonJ.

Hello MoonJ,

Thank you for your quick reply, I already tried this. I also tried with a new admin account, start the macbook in safe boot mode.

As I said, the iPhone was not recognized by iTunes only. Applications like Photos, iPhoto, cleanMyMac, System Informations detected well the device.

And it seems to not working with all iPhone above iPhone 7 (I tried with an iPhone 7, iPhone 7plus, iPhone Xs and iPhone 11)

But it's well recognized with iPhone 6 and iPhone 6plus.

That's why I really think the problem comes from this last iTunes version of HighSierra.

Regards,

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iTunes incompatible with iPhone 7 and above

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