Resetting Password

Question

Resetting Password

Hi,

I recently lost access to my Apple accounts, I regained access to the less important one because it happens to be in use with my phone. The more important one that isn't in use is the same one that I have lost the password to. I have gone to the "iforgot" website and went through the process several times, getting codes to my number and even talking to a representative. The website says I will be able to reset my password (or might be able to, not exactly clear language from Apple) in 13 days and the rep said this is true.

Well sorry not sorry I need access to this account before 13 days and I refuse to believe that Apple staff cannot make this happen.

I am able to prove I own the account and in the past when I've lost my password and called it in, the rep's back then (less than 2 years ago) were not only able to help but were seemingly ecstatic to help.

Thanks (maybe?),

Jesse

Posted on May 21, 2020 1:00 PM

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Answer 1

Androish

Level 8

39,701 points

May 21, 2020 1:22 PM in response to ResonatingSound

No, that's an automated prosess that apple support cannot speed up for you. Other than explain how it works/how you might be able to speed it up.

Recover your Apple ID when you can’t reset your password - Apple Support

"If you need more help, contact Apple Support. While we can answer your questions about the account recovery process, we can't verify your identity or expedite the process in any way."

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Answer 2

Eric Root

Level 10

687,737 points

May 21, 2020 1:21 PM in response to ResonatingSound

Apple has apparently automated the password recovery process to make it more' secure'. I haven't see any workaround posted except to remember the password.

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Answer 3

Eric Root

Level 10

687,737 points

May 21, 2020 1:37 PM in response to ResonatingSound

It isn't much, but if you want to, you can send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Click here to send Feedback

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Answer 4

May 21, 2020 1:27 PM in response to Eric Root

What I wanna say about this is R-rated material, to keep it PG, this is absolutely ridiculous and they shouldn't be allowed to operate this way.

What happened to the Apple that at least acted like they care about their customers?

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Answer 5

May 22, 2020 9:15 AM in response to ResonatingSound

I am curious, I read that if I have an Apple device that I might be able to reset my password that way.

If I were to attempt to log into my account with my phone would I be on the right track or set for failure?

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Answer 6

Jun 5, 2020 10:30 AM in response to ResonatingSound

The password reset went well and I've gotten into my account.

I'm glad for that and nay to this new automated system. The process would be less grueling if staff at Apple were re-able to help customers do this. Why make a paying customer wait 14 days (for myself) when a staff member could easily get it done in a few minutes?

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Answer 7

May 21, 2020 3:16 PM in response to Eric Root

I question what Apple really takes in and what amount of their user base must scream to get something.

Also, on that Feedback page, unless I am blind, I do not see anything about Apple ID on it so if you are me, locked out and cannot get back in for 13 days, I guess Apple is alright with making people like me wait that long when we have more important things to tend to. I suppose if I didn't have another Apple ID I'd have to make one just to be able to use my phone and if that doesn't sound wrong to you I'm not sure what is.

I like some of Apple's products, their practices I can do without.

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Answer 8

Eric Root

Level 10

687,737 points

May 22, 2020 9:30 AM in response to ResonatingSound

If you can remember the password and log in, that cancels the account recovery process. From the article posted above.

If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple ID immediately.

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Answer 9

May 22, 2020 9:35 AM in response to Eric Root

I see. Well that will not happen. The password I used was randomly generated.

I recovered my Google account using my android phone. It prompted me saying I could recover it with my phone's PIN number, so I did. I was hoping the same could be done for Apple or similar.

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Answer 10

May 22, 2020 3:28 PM in response to ResonatingSound

I would like to point some things out.

First, the recovery process tells me that Apple will get back to me "shortly" with an answer via my phone number. I've tried this verification several times over and not once has Apple given me any indication of any action other than sending me 6-digit PIN codes.

Secondly, this message tells me if I click "Verify Now" I can give Apple my phone number again and also my credit card information on the account. Apple does not at any point in this process ask me for my credit card information, I only get what you see above in "First".

This new automation is slimy.

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Resetting Password

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