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Macbook Air 2017 crashes on wake up from sleep

My MacBook Air 2017 has started crashing when you wake it up after sleep. I am running Mac OS Catalina V 10.15.4. How do I fix this?


This is part of the problem report:


panic(cpu 1 caller 0xffffff7f9e0ab5dc): assertmsg@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversIntel-14.5.22/IONDRV/BDW/AppleIntelFramebuffer/AppleIntelController.cpp:22005

Backtrace (CPU 1), Frame : Return Address

0xffffff8120b73640 : 0xffffff801b5215cd

0xffffff8120b73690 : 0xffffff801b65a3c5

0xffffff8120b736d0 : 0xffffff801b64bf7e

0xffffff8120b73720 : 0xffffff801b4c7a40

0xffffff8120b73740 : 0xffffff801b520c97

0xffffff8120b73840 : 0xffffff801b521087

0xffffff8120b73890 : 0xffffff801bcc2c7c

0xffffff8120b73900 : 0xffffff7f9e0ab5dc

0xffffff8120b73910 : 0xffffff7f9e074010

0xffffff8120b73920 : 0xffffff7f9e057a02

0xffffff8120b73940 : 0xffffff7f9e056f3c

0xffffff8120b739a0 : 0xffffff7f9c90ba9f

0xffffff8120b73a30 : 0xffffff7f9c90b8fc

0xffffff8120b73ac0 : 0xffffff801bc54f3e

0xffffff8120b73b10 : 0xffffff7f9c911fa8

0xffffff8120b73b60 : 0xffffff801bc5e163

0xffffff8120b73ca0 : 0xffffff801b609bb2

0xffffff8120b73db0 : 0xffffff801b527328

0xffffff8120b73e10 : 0xffffff801b4fdcc5

0xffffff8120b73e70 : 0xffffff801b514aa2

0xffffff8120b73f00 : 0xffffff801b632605

0xffffff8120b73fa0 : 0xffffff801b4c8226

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f9c8ef000->0xffffff7f9c93ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f9bf31000

com.apple.driver.AppleIntelBDWGraphicsFramebuffer(14.0.5)[30E97770-5F7A-3992-932B-C5D9B5502E82]@0xffffff7f9e046000->0xffffff7f9e1dbfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f9bf31000

dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7f9c645000

dependency: com.apple.iokit.IOAcceleratorFamily2(438.4.5)[33DA860E-90A6-3224-A944-93FA125B054E]@0xffffff7f9df6d000

dependency: com.apple.iokit.IOReportFamily(47)[337B24B2-0261-3521-8D1B-23387FC1D657]@0xffffff7f9c2cc000

dependency: com.apple.AppleGraphicsDeviceControl(5.1.16)[56FDE242-D4A6-3E8F-A81C-CE9BA61E3828]@0xffffff7f9cd0d000

dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f9c8ef000


BSD process name corresponding to current thread: WindowServer


Mac OS version:

19E287


Kernel version:

Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64

Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6

Kernel slide: 0x000000001b200000

Kernel text base: 0xffffff801b400000

__HIB text base: 0xffffff801b300000

System model name: MacBookAir7,2 (Mac-937CB26E2E02BB01)

System shutdown begun: NO

Panic diags file available: YES (0x0)

Posted on May 22, 2020 2:04 PM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2020 5:12 AM

  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

Similar questions

4 replies
Question marked as Top-ranking reply

May 23, 2020 5:12 AM in response to IB100

  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

Macbook Air 2017 crashes on wake up from sleep

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