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Activation Lock

I was suddenly locked out of my iPad mini 2 saying activation is required. It keeps on asking for Apple ID and Password. When I key it in...it says “The Apple ID cannot be used to unlock this iPad”...though I am sure it’s the correct details. Tried restoring it but still the same.

Any help / suggestion?

Thanks.

iPad mini 2 Wi-Fi, Cellular

Posted on May 23, 2020 4:19 AM

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Question marked as Top-ranking reply

Posted on May 23, 2020 5:14 AM

If you mean "activation lock", neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone. Without those credentials, that device is useless to you.

Regards

Giulio

2 replies
Question marked as Top-ranking reply

May 23, 2020 5:14 AM in response to csb28

If you mean "activation lock", neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone. Without those credentials, that device is useless to you.

Regards

Giulio

Activation Lock

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