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New Macbook Pro 2020 running really slow

Hey all,


So I just got this computer in the mail. I haven't done much since and was working fine. This morning as i'm browsing there is a noticeable lag. I was just browsing and swiping through chrome and apple music. Before this, I was on a 2012 macbook air and I do this all the time with more apps and it doesn't slow done that much. any way. here is the Etrecheck report. It did say there were some hardware and software issues. Can anyone help me figure out what the issue may be or should I just return it.


thanks


EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-05-23 12:47:39 Download EtreCheckPro from https://etrecheck.com Runtime: 6:35 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Poor performance - EtreCheck report shows poor performance. This is unusual. Software performance problems - Software seems to be causing performance problems. Minor Issues: None Hardware Information: MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro16,2 2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core 16 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4 3733 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4 3733 Battery: Health = Normal - Cycle count = 2 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.00 GB used) disk1s2 - M************ Data (APFS) [APFS Virtual drive] (Shared - 25.61 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 182 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 544 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (Shared - 11.00 GB used, 462.66 GB available, 461.40 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s2 - M************ Data [APFS Virtual drive] 499.96 GB (Shared - 25.61 GB used, 462.66 GB available, 461.40 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s5 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 461.40 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 0 B available iCloud Status: one pending file System Software: macOS Catalina 10.15.4 (19E2269) Time since boot: About an hour Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 176 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 180 Apple tasks [Running] 122 Apple tasks User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-05-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-05-21) Time Machine: Time Machine Not Configured! One other local snapshot Performance: System Load: 2.98 (1 min ago) 22.24 (5 min ago) 20.44 (15 min ago) Nominal I/O speed: 0.78 MB/s File system: 120.11 seconds (timed out) Write speed: 1714 MB/s Read speed: 1313 MB/s CPU Usage Snapshot: Type Overall System: 44 % User: 12 % Idle: 45 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 54.06 % (Apple) WindowServer 24.84 % (Apple) EtreCheckPro 20.90 % (Etresoft, Inc.) kernel_task 3.12 % (Apple) Activity Monitor 2.54 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) opendirectoryd 699 MB (Apple) Google Chrome Helper (Renderer) (8) 693 MB (Google, Inc.) sharingd 570 MB (Apple) system_profiler (2) 539 MB (Apple) EtreCheckPro 493 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 2 MB / 881 KB (Apple) corespeechd 1 KB / 3 MB (Apple) biometrickitd 182 KB / 33 KB (Apple) apsd 20 KB / 54 KB (Apple) UserEventAgent 31 KB / 37 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 20 (Apple) WindowServer 12 (Apple) trustd (4) 8 (Apple) Activity Monitor 1 (Apple) sysmond 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.56 GB Used RAM: 10.83 GB Cached files: 3.61 GB Available RAM: 5.17 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-05-21 MRTConfigData (1.60) 2020-05-21 XProtectPlistConfigData (2121) 2020-05-21 Gatekeeper Configuration Data (181) Diagnostics Information (past 7-30 days): 2020-05-22 10:29:19 DesktopServicesHelper High CPU Use Executable: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resources/DesktopServicesHelper End of report






MacBook

Posted on May 23, 2020 9:58 AM

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May 23, 2020 10:23 AM in response to Felalberto

Welcome to ASC!


I do not see any of the "usual suspects." All the speed numbers look good. When a Mac is first set up it can take a while to do its internal setup housekeeping, but that is usually done in under an hour unless you have a terribly slow internet connection.


The report show System Profiler running and using a lot of CPU cycles. Not sure why it would do that, but do command-TAB to see if it shows in the Finder. If it does, quit it and see if things run better.


Chrome is a notorious resource hog bt your MBP has the chops to run it, so I doubt it is the problem.


If you can't get system information to quit, try restarting the computer. Maybe some set-up process is stuck.

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May 24, 2020 10:11 AM in response to Felalberto

Update: I think whatever problem the computer had was resolved by safe booting the computer and restarting from there. The computer seems to be more responsive since the reboot. Not sure what caused the issues hopefully it was just taking a while to set itself up like recommended above.


Thanks for the help

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May 24, 2020 10:15 AM in response to Felalberto

Chances are it was indexing the system. When you buy a new Mac or you reformat the drive or when you install some larger apps it takes time for Spotlight to index the system for search of your files. This generally slows down the computer and sometimes have choppy performance.

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New Macbook Pro 2020 running really slow

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