New Macbook Pro 2020 running really slow

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Level 1

11 points

New Macbook Pro 2020 running really slow

Hey all,

So I just got this computer in the mail. I haven't done much since and was working fine. This morning as i'm browsing there is a noticeable lag. I was just browsing and swiping through chrome and apple music. Before this, I was on a 2012 macbook air and I do this all the time with more apps and it doesn't slow done that much. any way. here is the Etrecheck report. It did say there were some hardware and software issues. Can anyone help me figure out what the issue may be or should I just return it.

thanks

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MacBook

Posted on May 23, 2020 9:58 AM

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Answer 1

Felalberto Author

Level 1

11 points

May 24, 2020 10:11 AM in response to Felalberto

Update: I think whatever problem the computer had was resolved by safe booting the computer and restarting from there. The computer seems to be more responsive since the reboot. Not sure what caused the issues hopefully it was just taking a while to set itself up like recommended above.

Thanks for the help

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Answer 2

DPJ

Level 4

1,374 points

May 24, 2020 10:15 AM in response to Felalberto

Chances are it was indexing the system. When you buy a new Mac or you reformat the drive or when you install some larger apps it takes time for Spotlight to index the system for search of your files. This generally slows down the computer and sometimes have choppy performance.

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Answer 3

Felalberto Author

Level 1

11 points

May 23, 2020 10:34 AM in response to Allan Jones

Thanks for the suggestions, I will try and report back.

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Answer 4

Allan Jones

Level 9

78,860 points

May 23, 2020 10:23 AM in response to Felalberto

Welcome to ASC!

I do not see any of the "usual suspects." All the speed numbers look good. When a Mac is first set up it can take a while to do its internal setup housekeeping, but that is usually done in under an hour unless you have a terribly slow internet connection.

The report show System Profiler running and using a lot of CPU cycles. Not sure why it would do that, but do command-TAB to see if it shows in the Finder. If it does, quit it and see if things run better.

Chrome is a notorious resource hog bt your MBP has the chops to run it, so I doubt it is the problem.

If you can't get system information to quit, try restarting the computer. Maybe some set-up process is stuck.

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New Macbook Pro 2020 running really slow

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