New Macbook Pro 2020 running really slow
Hey all,
So I just got this computer in the mail. I haven't done much since and was working fine. This morning as i'm browsing there is a noticeable lag. I was just browsing and swiping through chrome and apple music. Before this, I was on a 2012 macbook air and I do this all the time with more apps and it doesn't slow done that much. any way. here is the Etrecheck report. It did say there were some hardware and software issues. Can anyone help me figure out what the issue may be or should I just return it.
thanks
EtreCheckPro version: 6.2.6 (6C020)
Report generated: 2020-05-23 12:47:39
Download EtreCheckPro from https://etrecheck.com
Runtime: 6:35
Performance: Poor
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Poor performance - EtreCheck report shows poor performance. This is unusual.
Software performance problems - Software seems to be causing performance problems.
Minor Issues: None
Hardware Information:
MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro16,2
2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core
16 RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4 3733
BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4 3733
Battery: Health = Normal - Cycle count = 2
Video Information:
Intel Iris Plus Graphics - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800
Drives:
disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 11.00 GB used)
disk1s2 - M************ Data (APFS) [APFS Virtual drive] (Shared - 25.61 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 182 MB used)
disk1s4 - Recovery (APFS) [Recovery] (Shared - 544 MB used)
disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD
499.96 GB (Shared - 11.00 GB used, 462.66 GB available, 461.40 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
disk1s2 - M************ Data [APFS Virtual drive]
499.96 GB (Shared - 25.61 GB used, 462.66 GB available, 461.40 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s5 - VM [APFS VM]
499.96 GB (Shared - 1.07 GB used, 461.40 GB free)
APFS
Mount point: /private/var/vm
Encrypted
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 0 B available
iCloud Status: one pending file
System Software:
macOS Catalina 10.15.4 (19E2269)
Time since boot: About an hour
Security:
System Status
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 176 Apple tasks
[Running] 120 Apple tasks
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 180 Apple tasks
[Running] 122 Apple tasks
User Launch Agents:
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-05-21)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-05-21)
Time Machine:
Time Machine Not Configured!
One other local snapshot
Performance:
System Load: 2.98 (1 min ago) 22.24 (5 min ago) 20.44 (15 min ago)
Nominal I/O speed: 0.78 MB/s
File system: 120.11 seconds (timed out)
Write speed: 1714 MB/s
Read speed: 1313 MB/s
CPU Usage Snapshot:
Type Overall
System: 44 %
User: 12 %
Idle: 45 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
system_profiler (2) 54.06 % (Apple)
WindowServer 24.84 % (Apple)
EtreCheckPro 20.90 % (Etresoft, Inc.)
kernel_task 3.12 % (Apple)
Activity Monitor 2.54 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
opendirectoryd 699 MB (Apple)
Google Chrome Helper (Renderer) (8) 693 MB (Google, Inc.)
sharingd 570 MB (Apple)
system_profiler (2) 539 MB (Apple)
EtreCheckPro 493 MB (Etresoft, Inc.)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
mDNSResponder 2 MB / 881 KB (Apple)
corespeechd 1 KB / 3 MB (Apple)
biometrickitd 182 KB / 33 KB (Apple)
apsd 20 KB / 54 KB (Apple)
UserEventAgent 31 KB / 37 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
system_profiler (2) 20 (Apple)
WindowServer 12 (Apple)
trustd (4) 8 (Apple)
Activity Monitor 1 (Apple)
sysmond 1 (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 1.56 GB
Used RAM: 10.83 GB
Cached files: 3.61 GB
Available RAM: 5.17 GB
Swap Used: 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2020-05-21 MRTConfigData (1.60)
2020-05-21 XProtectPlistConfigData (2121)
2020-05-21 Gatekeeper Configuration Data (181)
Diagnostics Information (past 7-30 days):
2020-05-22 10:29:19 DesktopServicesHelper High CPU Use
Executable: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resources/DesktopServicesHelper
End of report
MacBook
Posted on May 23, 2020 9:58 AM
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