Apple Event: May 7th at 7 am PT

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Macbook air purchased Christmas 2018 for my daughter. Has had multiple glitches and I thought I would factory reset. We are about 4hrs from the nearest Apple store. When I try to reinstall macOS from macOS Recover, I get a spinning globe and the progress bar does not move beyond a few millimetres. Can anybody help? Thanks in advance.

Posted on May 23, 2020 5:44 PM

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Axel Foley

Level 10

148,326 points

Posted on May 25, 2020 12:43 AM

Please ensure that you are in an area where a good WiFi connection is available.

Axel F.

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