Quicktime player quits

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Level 1

9 points

Quicktime player quits

I have a new MacBookAir 2020, Catalina OS 10.15.4, 13in. Running Quicktime Player 10.5

I've only had the Mac for 2 months. Quicktime used to work fine. Now it closes after 10 seconds of being open. Regardless of playing a video file, or just opening the player and waiting- after 10 seconds it closes. Every time. Then a message box appears saying QuickTime Player quit unexpectedly- ignore, send report, cancel. I performed the built-in diagnostic and no problems were found. And I made sure nothing external was attached that might not be compatible with the Mac. Is there a way to repair it? I only see older versions to download on this website. This is my first Mac so this is a real bummer.

Thanks for any advice.

Posted on May 23, 2020 6:24 PM

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Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,860 points

May 24, 2020 7:21 PM in response to MoopaD

Delete the QuickTime preference file, and the saved state folder. Then try again.

~/Library/Containers/com.apple.QuickTimePlayerX/Data/Library/Preferences/com.apple.QuickTimePlayerX.plist

~/Library/Containers/com.apple.QuickTimePlayerX/Data/Library/Saved Application State/com.apple.QuickTimePlayerX.savedState

where ~ signifies the user home folder.

The user Library folder may be hidden. Open the user home folder, then Show View Options, then verify that Show Library folder is ticked.

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Answer 2

MoopaD Author

Level 1

9 points

Jul 4, 2020 10:06 AM in response to MoopaD

So Quicktime player still doesn't work. I tried to delete it by dragging it to trash and it resists. I cannot successfully delete it. What else can I try to delete/uninstall it? And how would I go about re-downloading/re-installing Quicktime? It seems like it would be a good program if it would ever work properly.

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