keys wont work

the "b" and "n" keys wont work until I hold them for a long time or double press them. this glitch prevents me from writing my reports. my device is macbook pro 2017. PLEASE HELP

MacBook Pro 13", macOS 10.15

Posted on May 24, 2020 12:18 AM

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Question marked as Top-ranking reply

Posted on May 24, 2020 11:39 AM

You will need to get the laptop repaired. If Apple Stores or AASPs are not open in your area, then click on the "Contact Support" link at the top right of this page to see your options. In some regions it may be possible to mail the laptop to Apple for the repair.


See this article about the free keyboard repair program:

https://support.apple.com/keyboard-service-program-for-mac-notebooks


FYI, here is a list of all the current publicly acknowledged free repair programs for various Apple products (some have multiple repair programs):

https://support.apple.com/exchange_repair

1 reply
Question marked as Top-ranking reply

May 24, 2020 11:39 AM in response to KhaledQ80

You will need to get the laptop repaired. If Apple Stores or AASPs are not open in your area, then click on the "Contact Support" link at the top right of this page to see your options. In some regions it may be possible to mail the laptop to Apple for the repair.


See this article about the free keyboard repair program:

https://support.apple.com/keyboard-service-program-for-mac-notebooks


FYI, here is a list of all the current publicly acknowledged free repair programs for various Apple products (some have multiple repair programs):

https://support.apple.com/exchange_repair

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keys wont work

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