Photos Keyword and People or Faces labels - duplication, conflict and error

I have two Macs, an iMac and a MacBook Pro (details below). The iMac is running on an external SSD because its internal hard drive was becoming unreliable. In most situations this set up is working fine but I have a problem with Photos on the iMac.


After the hard disk issues I had difficulty associating Photos with the iCloud sharing system, which resulted in a great deal of duplication of libraries and photos. This was almost certainly driver error - my fault - and I have resolved that, so sharing and synchronisation now works properly.


What doesn't work properly is the labelling of people's faces. The odd behaviour is:

  1. In going through the library labelling faces in the People view, Photos has created Keywords for most of them, which I have not experienced before. (I note on another thread that someone had the opposite problem, that user-allocated keywords were being removed by Photos in favour of Face names.)
  2. When entering a label under a face, the forward auto-text often offers a name that has already been allocated and an entry that I believe is coming from my Contacts app. This has resulted in some inconsistent labelling and unreliable searching. For example, a person who is in my Contacts and in lots of photographs has a listing in People and a Keyword of her first name. I do not recall creating this Keyword deliberately. If I search just on the Keyword (by adding it to a Quickgroup and pressing the 'Showing' button) I get 422 photos. If I start to search in the toolbar search box I get 696 pictures with her first name and 2 with her full name.
  3. For one particular individual (that I have established so far) there is an even odder problem. He keeps being identified by Photos as his late wife. This goes beyond an error in the facial recognition. He has a Keyword of his full name (which I don't recall creating deliberately). Searching on this Keyword produces 5 photos: in one his face is present but not identified with a name caption, in two his face is labelled "unnamed" and in two his face is labelled with his wife's name. If I try to correct the labelling by typing his name all goes well until I press 'Enter' when the wife's name reappears. There does not seem to be an entry within People for him, although there used to be, and he has vanished from the People album. He is in my Contacts but his late wife is not.


I have concluded that there is something wrong with the indexing within Photos. To resolve this I have re-created the Library from iCloud, I have repaired the Library and I have restarted Photos and the Mac numerous times. After each attempt and correction I have allowed several days for the scanning and indexing processes to run, watching in Activity Monitor photoanalysisd running at 180% of CPU time on occasion. There is also a little glitch in the 'Showing' button, which sometimes has lines within the drop-down menu overlapping each other.


System: iMac 21.5 inch late 2013, MacOS Catalina 10.15.4, 8 GB RAM, 1 TB SSD running the OS boot disk and the Photos app and database.

Photos: version 5.0 (141.19.150). The Library contains 13,119 photos and 165 videos. I have not experienced the slowness and unresponsiveness reported elsewhere in respect of Catalina and Photos.

MacBook Pro 15 inch 2017 with identical software. This does not seem to be source of the problem but the unreliable indexes have now synchronised across, so the behaviour is the same.

Everything is reported as up to date.


Perhaps I should add that I have been using PowerPhotos to merge Libraries and resolve duplicates, but the issues pre-date my use of this app, which seems to work well and has been very helpful. My Pictures folder contains several Libraries, including migrated Aperture and iPhoto libraries, an obsolete Photos Library from when I started doing all this in March, a backup of the current System Library created by PowerPhotos and a duplicate created by me as a fallback.


I'm not sure where to go from here so any help would be much appreciated, please.

Stephen

iMac 21.5", macOS 10.15

Posted on May 24, 2020 12:46 AM

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Posted on Jun 23, 2020 7:44 AM

I fixed it largely through brute force - I deleted the two conflicting/merging people both from Photos and from my Contacts, then recreated them. After that, I have been very careful to avoid naming a person's face using the contact card data, which can usually be identified by having an email address beneath it.


I also rebuilt my system disk, which probably helped to resolve any indexing glitches.

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Jun 23, 2020 7:44 AM in response to STCav

I fixed it largely through brute force - I deleted the two conflicting/merging people both from Photos and from my Contacts, then recreated them. After that, I have been very careful to avoid naming a person's face using the contact card data, which can usually be identified by having an email address beneath it.


I also rebuilt my system disk, which probably helped to resolve any indexing glitches.

May 24, 2020 2:52 AM in response to STCav

The usual list on the top left of the window no longer has "Photos" immediately under "Library". The other categories are present.

That is normal. Photos cannot work fully in Safe Mode, because the advanced features of the Graphics card are disabled, and so all items are missing from the user interface, that require the advanced graphics. The "Photos" will be missing.


It is strange that you are seeing keywords with the face names, without having added the keyword. I suspect, you have moved photos between libraries.

When you export a photo from Photos, the named faces will be added as a keyword. And when you reimport the photo to a different library you will be seeing the keyword. Perhaps PowerPhotos is adding the keywords as well. I have not yet tested this after the recent PowerPhotos update.


The duplicate entries in the list of suggested names are normal. We are seeing the Contacts and the names we added without reverting to the Contacts. The Photos.app is encouraging us to use the Contact cards when we name a face. This way Siri can find pictures of our contacts, for example, if we ask "Show me photos of my father". And Photos can name the places according to the address of our Contact.


Photos will also use short names for the people, if we used the name from the Contact card. The name will be shortened to the first name, for the first person with this name. To prevent this infuriating habit of Photos, I am not using the Contacts card when I am naming the face of a person, that I am not on first name basis with.


I am also using iCloud Photos - on five macs, three of them are running Mojave, two of them Catalina. And an iPhone and an iPad is syncing with this library. I have frequently seen merged people albums.

After the upgrade to Photos 5 on Catalina, I the album with my faces has become merged with the album of my husband. And it happened to faces albums of other couples too. When I looked closely I found quite a few pictures, showing a couple. After the catalina upgrade the named faces circle had been shifted from the face of the woman to the face of the man, with the wrong name below the face. It happened to several photos, where one of the faces had been added manually.

I am fixing the wrong names by adding keywords with the correct face names, before I risk a system update. Afterward I can check the faces albums with smart albums to compare the keywords to the faces tags: How to use Keywords to Back Up the Named Faces in Photos and Improve the Search for People … - Apple Community


And to split merged faces albums I am using this procedure: How to Correct Merged People Albums - Apple Community





May 24, 2020 1:11 AM in response to STCav

Additional info: I started the iMac in Safe Mode, then examined Photos.


  • The usual list on the top left of the window no longer has "Photos" immediately under "Library". The other categories are present.
  • When viewing pictures in a category, the thumbnails are present, but clicking on a thumbnail creates a white space with only the Face labels present.
  • While writing this and testing the previous bullet point, Photos crashed.


Does this indicate a problem with the Photos app itself or the OS? Should I reinstall Catalina? (I have previously tried to do this but the system would not accept a perfectly correct password for the File Vault encrypted disk. Should I remove the encryption?)

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Photos Keyword and People or Faces labels - duplication, conflict and error

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