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Phone asks me to update my payment method and I don't have one now

i have purchase some apps and don't want it because its useless so I take it off but i cant download any other app , the phone ask me to update my payment method and I don't have one now, that account closed for money issue so how I can get rid of update your payment and when I try to remove it didn't allow me?

thank you

Posted on May 24, 2020 2:36 PM

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Question marked as Best reply

Posted on May 24, 2020 2:44 PM

Apple usually considers all purchases to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also may be able to get Apple telephone support for help in solving the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362Be patient; sometimes you can't get immediate telephone support.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

2 replies
Question marked as Best reply

May 24, 2020 2:44 PM in response to peterghazal

Apple usually considers all purchases to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also may be able to get Apple telephone support for help in solving the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362Be patient; sometimes you can't get immediate telephone support.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

Phone asks me to update my payment method and I don't have one now

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