Phone asks me to update my payment method and I don't have one now

i have purchase some apps and don't want it because its useless so I take it off but i cant download any other app , the phone ask me to update my payment method and I don't have one now, that account closed for money issue so how I can get rid of update your payment and when I try to remove it didn't allow me?

thank you

Posted on May 24, 2020 2:36 PM

Reply
2 replies

May 24, 2020 2:44 PM in response to peterghazal

Apple usually considers all purchases to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also may be able to get Apple telephone support for help in solving the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362Be patient; sometimes you can't get immediate telephone support.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone asks me to update my payment method and I don't have one now

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.