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my airpods lose audio connection once i am on the phone or facetime

No matter who i call or what device i connect to , when i use my airpods while on the phone the person on the other end cannot hear me ! I’ve tried resetting my devices and disconnecting my airpods. I also called customer support and they told me to do the same thing. I am very upset !

Posted on May 25, 2020 12:07 AM

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Question marked as Top-ranking reply

Posted on May 25, 2020 6:02 AM

Hello,

It is assumed that you've performed a full reset, correct? If not:

Reset your AirPods

If no help, you could be having wireless interference:

If the sound from your wireless headphones cuts out or is distorted

Good luck.


2 replies

my airpods lose audio connection once i am on the phone or facetime

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