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phone number and old email

how do I get my phone number off my original email to my email now because it won't let me use me FaceTime or messages on my Mac because I don't have the right email with my phone number?


iPhone XR

Posted on May 25, 2020 12:43 AM

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Question marked as Top-ranking reply

Posted on May 25, 2020 7:18 AM

Before trying to make the change, sign out of Messages/FaceTime. You need to change the number on your Apple IDs. Log into your old ID using the link below and remove the number. After the change, allow up to 24 hours for the change to sync. Then log into your current ID and add the number. Allow up to 24 hours for the change to sync. Then sign into Messages/FaceTime.


Apple ID - Manage    

2 replies
Question marked as Top-ranking reply

May 25, 2020 7:18 AM in response to alayna01

Before trying to make the change, sign out of Messages/FaceTime. You need to change the number on your Apple IDs. Log into your old ID using the link below and remove the number. After the change, allow up to 24 hours for the change to sync. Then log into your current ID and add the number. Allow up to 24 hours for the change to sync. Then sign into Messages/FaceTime.


Apple ID - Manage    

May 25, 2020 3:51 AM in response to alayna01

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.


You also may need to see: Account Recovery—Two-Factor Authentication (i.e., Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921

 

“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”

 

Before beginning account recovery see: 

 

If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455

phone number and old email

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