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Email not displaying correctly

Recently, emails from one contact have started to display as below:


------=_Part_2862745_859815430.1590375992934

Content-Type: text/plain; charset=UTF-8

Content-Transfer-Encoding: quoted-printable


Disney (The Palms)=C2=A0 =C2=A0 407.939.46531950 Magnolia Palm DriveLake Bu=

ena Vista 32830Tee time 8: AM=C2=A0Fee $49.00 + tax range included


Gentlemen, there's only a few names down. They committed already. If you re=

sgister to play, remember if you cancel it must be prior to 48 hours before=

=C2=A0 "TeeTime".=C2=A0If playing contact John XXXX=C2=A0 =C2=A0407.721.567=

4 or e mail XXXXXXXXX.=C2=A0 =C2=A0 =C2=A0 (15 Spaces remain @ thi=

s time)

=20


------=_Part_2862745_859815430.1590375992934

Content-Type: text/html; charset=UTF-8

Content-Transfer-Encoding: quoted-printable



<div style=3D"color:black;font: 10pt Arial, Helvetica, sans-serif;"><font s=

ize=3D"4" style=3D"font-weight: bold; font-style: italic;">Disney (The Palm=

s)&nbsp; &nbsp; 407.939.4653</font>

<div><font size=3D"4" style=3D"font-weight: bold; font-style: italic;">1950=

Magnolia Palm Drive</font></div>


<div><font size=3D"4" style=3D"font-weight: bold; font-style: italic;"><fon=

t style=3D"vertical-align: inherit;"><font style=3D"vertical-align: inherit=

;">Lake Buena Vista 32830</font></font></font></div>


<div><font size=3D"4" style=3D"font-weight: bold; font-style: italic;">Tee =

time 8: AM&nbsp;</font></div>


<div><font size=3D"4" style=3D"font-weight: bold; font-style: italic;">Fee =

$49.00 + tax range included</font></div>


The email displays fine on my desktop using Win 10 Outlook but using the apple mail app on iphone, ipad, and icloud mail on the web the emails from the one contact display as shown above. The XXX is where I removed a name and email address included in the email. The name and email address were shown correctly. Since it is only emails from this contact with this problem and the emails from this contact come across fine on my Win 10 desktop using Outlook, my guess is that it is not a problem on the sender's side but on my side. Others on the mailing list ( there are 90 emails addresses on the distribution list) are not having this problem. I have uninstalled and reinstalled the mail app on the iphone (11 max) with no success. Also, my iphone and ipad are both running the latest IOS and Ipad OS versions (both 13.5).


Also, when I reply to the email and include the original content, the original content that appeared as shown above is now correctly formatted in the reply.


Any ideas on what's going on?


Mike

iPhone 11 Pro Max

Posted on May 25, 2020 2:03 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2020 5:21 AM

Try using Outlook for Mac or a different browser for web mail. For some reason Mail is not converting the html and other codes to normal text before display. Often in such cases the message is coming through an Exchange server.


You can let Apple know about the problem via


http://www.apple.com/feedback


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Email not displaying correctly

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