Disney+ app crashing on iPhone 6 after downloading shows

Has anyone else had issues and found a solution for this?


The Disney+ app works great on my old iPhone which I give my kids on long plane/car trips. However, there seems to be a cut off with how much I've downloaded and causing the app to crash. If I download 10 or 20 Gb of shows, the app functions no problem. Somewhere between 30-40 Gb worth of shows the app crashes repeatedly while trying to open, no matter what I do. I know I'm asking a strange request, having downloaded so much stuff, but passing the phone between kids means needing a lot of variety.


iPhone storage full? No difference (128 Gb total, 62 Gb free with 30 Gb downloaded)

Disney+ app updated? No difference

iPhone OS updated? No difference

Close all the apps? No difference

Restart iPhone? No difference

Delete Disney+ app and reinstall? Works great!

  • Download 10-20 Gb of shows? Works great!
  • Download 30-40 Gb of shows? Crashes again



iPhone 6 - Model A1549

iOS - 12.4.7

iPhone 6, iOS 12

Posted on May 25, 2020 8:58 AM

Reply
1 reply

May 26, 2020 2:03 PM in response to ShawnJSpencer

Hello ShawnJSpencer,


Thanks for using Apple Support Communities. It sounds like you’re having trouble with an app unexpectedly quitting. I’m happy to help.


You’ll want to make sure you’ve tried each step below:


If an app unexpectedly quits, stops responding, or won’t open - Apple Support


Should the issue persist, you’ll need to contact the app developer. You can find instructions for doing so under step 5 in the article above.


Take care.

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Disney+ app crashing on iPhone 6 after downloading shows

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