Be careful with your trade-in because they might scam you.

For such a big and supposedly helpful support, they basically just told me "oh well oops sorry we can't help you, byyeeeeee". I recently purchased an iPhone 11 with the option of trade-in for my iPhone X. I made sure the trade-in was in there and they even showed what would be the value of my phone after the trade-in. It was the only reason why I would go for an upgrade because with the trade-in, it's fairly affordable. So I got my iPhone 11 on May 18th and it's been a week now and I haven't gotten any news about the trade-in kit. I started to become worried because I feel like it's not gonna take that long until they send you a notification about the tracking info for the trade-in kit. I even contacted apple before purchasing the iPhone 11 just to make sure that I know how the process goes. When I talked to them about it via phone call, they legit told me that I didn't purchase it with a trade-in. Which I find BS because I purchased it myself. When I asked them what my options are they told me that I could send in my iPhone 11 and then do the same stuff all over again with the hope that it would work this time. I was like wouldn't that be such a big trouble on my side (setting up a new phone ain't fun if you had to do it just after a week). I was shaking my head at this point and asked if there are other options. He then suggested for me to go to the trade-in website and told me to request for a trade-in there and exchange it with an apple gift card (which they will transfer all that credit to my card). However, if I request a trade-in without a phone, the price will go from $320 to $230 which is a lot for a broke student like me. So I asked that's not fair and those two options are not really good ones. Their audacity to tell me that "oh well yeah sorry it's just one of those glitches I guess". They told me to go to apple store as well if I wanna resolve it better. That will be an option if there's not an effing pandemic going on. Cool yeah so be careful with your purchase with a trade-in and you might have to go through the same thing I did. But if this happens to you, you're better selling your device on eBay. You get the right value of your phone there. TRADE-IN is a scam, at least in my situation.