Thick lines on iPhone XR
My phone has these thick lines I have tried updating my phones and restarting it nothing has worked what do I do
iPhone XR
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My phone has these thick lines I have tried updating my phones and restarting it nothing has worked what do I do
iPhone XR
Hello, hajrah272.
Thank you for using Apple Support Communities.
I understand you have some lines in your iPhone display. I'd like to help. Do these lines still appear when the phone is booting up? Do you have a screen protector on? If so, can you remove it and do the lines still appear?
Also be sure to clean your display on the iPhone: Cleaning your iPhone
If those steps didn't help resolve the issue, and they don't appear when booting, let's make sure to have a current backup: How to back up your iPhone, iPad, and iPod touch
Then let's restore your iPhone back to factory settings: Restore your iPhone, iPad, or iPod to factory settings Don't restore from a backup yet. Set up as new and check to see if those lines reappear. These steps helps us determine if the issue is with software or hardware.
Keep me updated.
Cheers!
Hello, hajrah272.
Thank you for using Apple Support Communities.
I understand you have some lines in your iPhone display. I'd like to help. Do these lines still appear when the phone is booting up? Do you have a screen protector on? If so, can you remove it and do the lines still appear?
Also be sure to clean your display on the iPhone: Cleaning your iPhone
If those steps didn't help resolve the issue, and they don't appear when booting, let's make sure to have a current backup: How to back up your iPhone, iPad, and iPod touch
Then let's restore your iPhone back to factory settings: Restore your iPhone, iPad, or iPod to factory settings Don't restore from a backup yet. Set up as new and check to see if those lines reappear. These steps helps us determine if the issue is with software or hardware.
Keep me updated.
Cheers!
Hello, hajrah272.
Thank you for getting back to us here in Communities and providing those details. Since the issue is more than likely a hardware issue, contact Apple Support for further help with this.
Cheers!
Yes they do appear when the phone is booting up and I don’t have a screen protector on
Thick lines on iPhone XR