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how do I remove the previous owner's icloud account details as they do not remember the credentials?

how do I remove the previous owner's icloud account details as they do not remember the credentials?

Posted on May 26, 2020 12:15 PM

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Question marked as Apple recommended

Send them this link: If you forgot your Apple ID - Apple Support and this link: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If they appear unwilling to do this then return the iPhone to them and get your money back.

Posted on May 26, 2020 12:18 PM

4 replies

how do I remove the previous owner's icloud account details as they do not remember the credentials?

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