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Airpods Pro cannot connect to Sony Bravia

Several people described this problem and asked for help. Apple support answers with ridiculous simplistic link to completely unhelpful subjects sometimes having nothing with the described problem. I remember when Apple care about its customers, well may be you should try again?

so, Sony Bravia TV cannot be paired with AirpodsPro, while pairs with many other devices. Please, give us an intelligent answer or tell us that you have none. Then I will return my pair of Airpods Pro and will put a Youtube demo that it is not possible, so people don’t waste time. I am sending the same letter to Sony. Regards.

iPad Air 2, iPadOS 13

Posted on May 26, 2020 5:22 PM

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Question marked as Top-ranking reply

Posted on May 30, 2020 5:16 PM

Thanks very much for the reply. I ended up contacting Sony directly and they replied: "The TV model XBR43X800H doesn't have the function to transmit sound through Bluetooth connection and that is why the TV won't detect the Apple AirPods Pro device. The Bluetooth connection for this TV model is good to use it with the TV remote and certain Bluetooth devices such as keyboard and mouses"

I did end up being able to re-pair my AirPods with the A9G after a couple more attempts, and thanked Sony for their prompt and helpful reply. (I only recommended that they make this information more find-able and that they provide it more prominently with their training materials to places like the Geek Squad).


9 replies
Question marked as Top-ranking reply

May 30, 2020 5:16 PM in response to deggie

Thanks very much for the reply. I ended up contacting Sony directly and they replied: "The TV model XBR43X800H doesn't have the function to transmit sound through Bluetooth connection and that is why the TV won't detect the Apple AirPods Pro device. The Bluetooth connection for this TV model is good to use it with the TV remote and certain Bluetooth devices such as keyboard and mouses"

I did end up being able to re-pair my AirPods with the A9G after a couple more attempts, and thanked Sony for their prompt and helpful reply. (I only recommended that they make this information more find-able and that they provide it more prominently with their training materials to places like the Geek Squad).


May 26, 2020 6:30 PM in response to Hobbitsbottom

This is a user-to-user technical support site operated by Apple, their executives aren't here and won't see your screed. You give no information about what you have tried, what happens when you try, etc. and I'm not good at. reading minds.


I returned my AirPod Pros because they didn't fit my ears properly but I have connected 2nd Generation AirPods to a Sony Bravia model (there are many models and also can't read your mind as to which model you have) with a little bit of finagling. Unfortunately the one I connected to could not adjust the volume on them. I did have to temporarily turn off BT on my iPhone and Watch as the Sony was slow to pick up on them so they auto connected. I ended up connecting some over the ear headphones instead and once again the Sony was very slow in recognizing them. They did connect once it did. I've read other Sony owners commenting on how slow the Bravia's are with BT.

May 29, 2020 7:29 PM in response to deggie

Hi, royagill, thanks for answering. I would understand if they pair but could not operate correctly - but not even seeing the new device? That I cannot understand.

The Bravia sees a couple of other Bluetooth devices easily, but not AirpodsPro. That is clearly something non-standard going on in the Bluetooth protocol on Apple side. BTW, I tested same TV with the older Airpods - they don't work either. And it works fine with four of other manufacturer's BT devices. Apple and Sony BTs cannot pair? Ridiculous!

May 29, 2020 4:53 PM in response to Hobbitsbottom

I paired my AirPods. Pro with a 65" Sony Bravia 4K OLED about a month ago, worked fine. Just brought a 43" Sony Bravia 4K and it would not recognize the AirPods to pair. Reset AirPods, even exchanged the new TV - still would not pair. Just retried to use the AirPods with the larger TV that they used to work with - they are no longer recognized and will not re-pair. (Yes, there was a software update on the 65" a couple of days ago, have no idea if there is a connection. It is almost as if Android dropped support for AirPods - is that possible? (I don't have non-Apple devices to try to pair with - will probably try that at another time if I don't see a solution to this issue).

May 29, 2020 7:37 PM in response to deggie

First, no need to read my mind - if you have a solution - I will try it, the model makes no difference - it still may or may not work.

Second, you are very wrong if you think that Apple management does not monitor this - they do, I worked in Silicon Valley and know how things work.

Third my biggest problem with Apple blog guys posting here to previous questions describing the same problem just a first link they can find using Google and CLOSING the matter. That is not how things should be.

May 29, 2020 7:43 PM in response to Hobbitsbottom

I wasn't trying to read your mind and I did make a suggestion.


If you think that Apple has their engineers monitor this user-to-user technical support forum you are sadly mistaken. This is the largest such forum of its kind, Apple would have to assign hundreds of highly paid personnel just to monitor it. Years ago when it was smaller on rare occasions one might be contacted by one if there was a long thread (like 100 pages) and they thought someone would volunteer to help. It has been over a decade since I've experienced that. Did you work at Apple in Silicon Valley? Were you a software engineer?

I have no idea what you are going on about with your 3rd point. Who are the Apple blog guys? Who is looking up things at Google? And who is closing the matter?


How many years experience do you have participating here?

May 29, 2020 7:46 PM in response to deggie

Oh, I see, several people who asked the same question here are just idiots who don't know how BT works...

The quickness with which you post and the ridiculous number of points you “earned” tells me you ARE an Apple “genius”.

Big ask - if you have anything remotely connected to a technical solution, we all be very interested. If you are here just to ask

ridiculous questions or “read our minds”, please find another thread to win more “points”...

Thank you.



May 29, 2020 7:54 PM in response to Hobbitsbottom

No, I don't work for Apple, the only ones here that do are the specialists who answer questions that have gone unanswered for 12 - 24 hours.


I still don't know what you are blabbering about with "read your mind", I didn't say that to you.


What ridiculous questions did I write?


And I have had experience pairing several different BT devices to Sony Bravia TVs and always found them to be fickle.



Airpods Pro cannot connect to Sony Bravia

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