My Apple ID is old an I don't remember any of my information. After I reset my password, Apple still doesn't let me sign in because I don't remember my security questions from 8 years ago. How do I resolve this?
You can contact Apple ID Support, although I’m not sure they will be able to help. People have been posting that Support won't help.
Apple ID - If you forgot the answers to your Apple ID security questions.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn't always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Apple has indicted that you can't answer your security questions satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
Thus, given Apple's indication, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
I've already been through that step. I have reset my password and created a new one. Then Apple asked me my security questions from almost a decade ago that I no longer remember the answers for. Apple still won't allow me access to my Apple ID.
If you don’t remember your answers you maybe locked out. Try to retrieve it here
Wht won't Apple allow me to reset my information?
