TikTokHay Author

Level 1

11 points

Update is required to activate iphone

I have an iPhone 7 Plus and it keeps saying "An update is required to activate your iPhone". The only option I get from the screen is to come here or shut down the iPhone. The only suggestions on the support page is to update through mac/windows. When I connect my iPhone to my Mac it says "The iPhone “iPhone” cannot be synced. The operation timed out.". What do I do from here? I've tried 3 different sims and it doesn't work. All my devices are up to date.

iPhone 7 Plus

Posted on May 27, 2020 8:59 AM

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4 replies

Level 5

7,409 points

May 27, 2020 9:10 AM in response to TikTokHay

Try these steps: If you can't activate your iPhone

If they don't help or you are unable to do them, contact Apple Support.

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TikTokHay Author

Level 1

11 points

May 27, 2020 9:08 AM in response to Nicki943

Hi, thanks for the reply.

No, the iPhone is not activation locked.

It just says that it needs to update so it can be activated but there is no way for me to activate it.

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Level 3

746 points

May 27, 2020 9:26 AM in response to TikTokHay

Hi! There is not much to do then :/

Contact Apple Support https://getsupport.apple.com/

Best Regards

Nicki

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Level 3

746 points

May 27, 2020 9:05 AM in response to TikTokHay

Hi! Correct me if im wrong, but you are having trouble with activation lock?

Apple has made an article about it:

https://support.apple.com/en-us/HT201441

I hope it was helpful!

Best Regards

Nicki

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Update is required to activate iphone

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