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Cant open an app due to 'restrictions' enabled

Moved to new phone. Stocks and watch app did not install. In APP store both have the 'open' icon.

When i press this it says I have to disable restrictions. I have no restrictions active. Screen time is disabled


I have seen the same question / issue raised before but the fix stated is not clear enough.

iPhone XR, iOS 13

Posted on May 27, 2020 11:07 AM

Reply
Question marked as Top-ranking reply

Posted on May 28, 2020 8:34 AM

Hey there simonwestuk,


It seems that you're not able to use certain apps due to there being a restriction in place.


You've done some great troubleshooting so far. I see you've mentioned you have no restrictions active. Let's just double check and make sure that they're all turned off. You can do so by going into Settings> Screen Time> Content & Privacy Restrictions>.


After making sure your restrictions are totally disabled you can then force restart your iPhone. Here's how:

Force restart iPhone


If you require further assistance after following these steps, please reach out to Apple Support


Hope this helps


1 reply
Question marked as Top-ranking reply

May 28, 2020 8:34 AM in response to simonwestuk

Hey there simonwestuk,


It seems that you're not able to use certain apps due to there being a restriction in place.


You've done some great troubleshooting so far. I see you've mentioned you have no restrictions active. Let's just double check and make sure that they're all turned off. You can do so by going into Settings> Screen Time> Content & Privacy Restrictions>.


After making sure your restrictions are totally disabled you can then force restart your iPhone. Here's how:

Force restart iPhone


If you require further assistance after following these steps, please reach out to Apple Support


Hope this helps


Cant open an app due to 'restrictions' enabled

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